pcso9pm Privacy
Policy

01 Introduction

This Privacy Policy ("Policy") describes how pcso9pm ("pcso9pm", "the Platform", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of users ("Player", "User", "you") who access or use the pcso9pm online gaming platform at pcso9pm.net, including its mobile-optimised interface and any associated applications or services (collectively, the "Platform").

pcso9pm is committed to protecting your privacy and handling your personal data in a transparent, lawful, and responsible manner consistent with the Philippines' Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations (IRR), as administered by the National Privacy Commission (NPC).

By registering an account on pcso9pm, accessing the Platform, or submitting any personal information to us, you acknowledge that you have read, understood, and agree to the collection and processing of your personal data as described in this Policy. This Policy forms part of pcso9pm's Terms and Conditions, which are incorporated by reference.

02 Data Controller

For the purposes of the Data Privacy Act of 2012 and this Policy, pcso9pm is the Personal Information Controller (PIC) in respect of your personal data. This means pcso9pm determines the purposes for which and the manner in which your personal data is processed.

pcso9pm has designated a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data protection laws. If you have any questions, concerns, or requests relating to your personal data, you may contact our DPO directly using the contact details set out in Section 16 of this Policy.

03 Personal Data We Collect

pcso9pm collects personal data that is adequate, relevant, and limited to what is necessary for the purposes described in this Policy. The categories of personal data we collect are as follows:

3.1 Registration & Identity Data

• Full legal name as it appears on a valid Philippine government-issued ID.
• Date of birth (used to verify the 21+ age requirement).
• Gender.
• Nationality and country of residence.
• Residential address (including barangay, city/municipality, province).

3.2 Contact Data

• Email address.
• Philippine mobile number.

3.3 KYC & Verification Data

• Copies of government-issued identification documents (passport, PhilSys National ID, UMID, driver's licence, SSS ID, or equivalent).
• Proof of address documents (utility bill, bank statement, or equivalent dated within three months).
• Proof of ownership of payment methods used (e.g., GCash screenshot, bank account details).
• Source-of-funds declarations where required by our enhanced due diligence process.

3.4 Financial & Transaction Data

• Deposit and withdrawal transaction history including amounts, dates, payment methods, and reference numbers.
• GCash, PayMaya, BPI, BDO, Metrobank account identifiers (where used for transactions).
• Cryptocurrency wallet addresses (USDT TRC-20/ERC-20 and BTC) used for deposits and withdrawals.
• Bonus and promotional offer redemption history.

3.5 Gaming & Activity Data

• Gameplay history including game titles played, bet amounts, session durations, and outcomes.
• Sports betting selections, stakes, and results.
• Responsible gaming tool settings including deposit limits, session timers, and self-exclusion status.
• Login history including timestamps and device information.

3.6 Technical & Usage Data

• IP address and approximate geolocation derived from IP.
• Device type, operating system, and browser information.
• Cookie identifiers and session tokens.
• Pages visited, features used, and interaction patterns on the Platform.
• Referral source (how you arrived at pcso9pm.net).

3.7 Communications Data

• Records of communications with pcso9pm support staff via live chat, email, or any other channel.
• Feedback, surveys, and complaint records.

04 How We Collect Your Data

pcso9pm collects personal data through the following means:

4.1 Directly from You

The majority of personal data we hold is provided directly by you during account registration, KYC verification, customer support interactions, survey responses, and when you contact us by email or live chat. You are under no obligation to provide this data, but without it, we cannot create or maintain your account or process transactions.

4.2 Automatically Through the Platform

When you access pcso9pm.net, our systems automatically collect technical and usage data — including your IP address, device fingerprint, browser type, operating system, and behavioural patterns on the Platform — via cookies, server logs, and similar tracking technologies. This collection is described further in Section 10 (Cookies).

4.3 From Third Parties

In certain circumstances, pcso9pm receives personal data from third parties, including:

• Payment service providers (GCash, PayMaya, BPI, BDO, Metrobank, cryptocurrency network data) to verify and process transactions.
• KYC/AML verification providers who assist us in verifying identity documents and screening against sanctions and PEP (Politically Exposed Persons) lists.
• Fraud prevention and security service providers who help us identify suspicious behaviour patterns.
• PAGCOR and other regulatory authorities, where data sharing is required or permitted by law.

05 How We Use Your Personal Data

pcso9pm uses your personal data for the following purposes:

• Account creation and management: To register your account, verify your identity, and maintain your player profile on pcso9pm.
• Service delivery: To provide access to games, process bets, manage your casino wallet, and deliver all features of the Platform.
• Payment processing: To process deposits and withdrawals via your chosen payment method — whether that's GCash, BDO, USDT, or any other supported channel.
• KYC and AML compliance: To verify your identity, confirm source of funds where required, and comply with anti-money laundering obligations under Philippine law.
• Regulatory compliance: To maintain records required by PAGCOR guidelines and respond to requests from Philippine law enforcement or regulatory authorities.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, bonus abuse, and other prohibited conduct on the Platform.
• Responsible gaming: To monitor gameplay patterns for signs of problem gambling and to administer responsible gaming tools including deposit limits, cooling-off periods, and self-exclusion.
• Customer support: To respond to your enquiries, resolve disputes, and process complaints through our support team.
• Platform improvement: To analyse usage patterns, test new features, and improve the quality and performance of the pcso9pm Platform for all Filipino players.
• Marketing communications: To send you promotional offers, bonus notifications, and news about pcso9pm — only where you have opted in to receive such communications. You may unsubscribe at any time.
• Legal proceedings: To establish, exercise, or defend legal claims in connection with the Platform or your account.

06 Legal Basis for Processing

Under the Data Privacy Act of 2012, pcso9pm must have a lawful basis for each processing activity involving your personal data. The legal bases on which pcso9pm relies are as follows:

• Contractual necessity: Processing your registration data, transaction data, and gameplay history is necessary to perform the contract between you and pcso9pm — i.e., to operate your account and deliver the gaming services you signed up for.
• Legal obligation: Processing your KYC documents, maintaining transaction records, and cooperating with PAGCOR or law enforcement is necessary for pcso9pm to comply with its legal obligations under Philippine law.
• Legitimate interests: Processing technical data, fraud detection signals, and usage analytics is justified by pcso9pm's legitimate interests in maintaining platform security, preventing fraud, and improving service quality — provided those interests are not overridden by your privacy rights.
• Consent: Processing your data for marketing communications and non-essential cookies is based on your consent. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

07 Data Sharing & Disclosure

pcso9pm does not sell your personal data. We share personal data only with the categories of recipients described below, and only to the extent necessary for the stated purpose:

7.1 Service Providers (Personal Information Processors)

pcso9pm engages third-party service providers who process personal data on our behalf and under our instructions. These include:

• Payment processors and e-wallet operators (GCash, PayMaya, BPI, BDO, Metrobank, USDT/BTC infrastructure providers).
• KYC and identity verification platforms.
• Cloud hosting and infrastructure providers.
• Customer support platform providers.
• Analytics and fraud detection service providers.
• Email and SMS communication service providers (for transactional and, where opted-in, marketing messages).

All third-party service providers are contractually required to process your data only for the purposes instructed by pcso9pm, to maintain appropriate security measures, and to comply with applicable data protection laws.

7.2 Regulatory & Law Enforcement Authorities

pcso9pm may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), the Bureau of Internal Revenue (BIR), Philippine law enforcement agencies, or other competent authorities where required or permitted by law, court order, or regulatory directive.

7.3 Business Transfers

In the event that pcso9pm undergoes a merger, acquisition, or sale of all or part of its assets, your personal data may be transferred as part of that transaction. You will be notified of any such transfer and your rights under this Policy will continue to apply.

7.4 With Your Consent

pcso9pm may share your personal data with other third parties where you have provided explicit consent to such sharing.

08 International Data Transfers

pcso9pm's primary operations and data storage infrastructure are located within or closely aligned with the Philippine jurisdiction. However, some of our third-party service providers — particularly cloud infrastructure, analytics, and fraud prevention platforms — may process data in data centres located outside the Philippines.

Where personal data is transferred outside the Philippines, pcso9pm takes steps to ensure that appropriate safeguards are in place to protect your data at a standard equivalent to the Data Privacy Act of 2012. These safeguards may include:

• Contractual data processing agreements incorporating standard data protection clauses approved by the NPC or equivalent authority.
• Ensuring that recipient countries have been assessed to provide an adequate level of data protection.
• Requiring that data processors implement technical and organisational security measures consistent with those described in Section 13.

09 Data Retention

pcso9pm retains personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve disputes or enforce our agreements. The general retention periods we apply are as follows:

After the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual. In some cases, anonymised and aggregated data may be retained indefinitely for statistical and analytical purposes.

10 Cookies & Tracking Technologies

pcso9pm uses cookies and similar technologies (including session tokens, local storage, and web beacons) on the Platform. This section explains what we use, why, and how you can manage your preferences.

10.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They help the website recognise your device on return visits, maintain your session state, and collect usage information. Cookies cannot execute code or deliver viruses.

10.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication tokens, security cookies, and load-balancing cookies. You cannot opt out of these without losing access to the Platform.
• Functional Cookies: Remember your preferences such as language settings, game lobby filters, and responsible gaming tool configurations.
• Analytics Cookies: Help us understand how players navigate pcso9pm so we can improve the Platform. Data collected is aggregated and does not identify individual players directly.
• Security Cookies: Used to detect and prevent fraud, bot activity, and suspicious login attempts.

10.3 Managing Cookies

You can control and delete cookies through your browser settings. Most browsers allow you to block or delete cookies via their settings menu. Please note that disabling strictly necessary cookies will impair the functionality of the Platform, including your ability to log in and maintain a gaming session. For browser-specific cookie management instructions, refer to your browser's help documentation.

11 Your Data Rights

Under the Data Privacy Act of 2012 and its IRR, you have the following rights in relation to your personal data held by pcso9pm:

• Right to be Informed: You have the right to be informed that your personal data is being collected and processed, the purposes of processing, and how to exercise your rights — which this Policy fulfils.
• Right to Access: You may request a copy of the personal data pcso9pm holds about you, together with information about how it is processed, free of charge. Requests will be fulfilled within 30 calendar days.
• Right to Rectification: If your personal data held by pcso9pm is inaccurate or incomplete, you may request that we correct or update it without undue delay.
• Right to Erasure / Right to be Forgotten: You may request deletion of your personal data where it is no longer necessary for the purposes collected, where you withdraw consent (for consent-based processing), or where processing is unlawful. This right is subject to overriding legal retention obligations.
• Right to Object: You may object to processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where you believe your privacy rights override those interests.
• Right to Data Portability: You may request that pcso9pm provide your personal data in a structured, commonly used, and machine-readable format so that it can be transferred to another service provider, where technically feasible.
• Right to Lodge a Complaint: If you believe pcso9pm has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

11.1 How to Exercise Your Rights

To exercise any of the rights listed above, please contact our Data Protection Officer at [email protected] with the subject line "Data Privacy Request". Please include your registered account email address and a description of your request. We may need to verify your identity before processing your request. We will acknowledge your request within 5 business days and aim to resolve it within 30 calendar days. In complex cases, we may extend this period by a further 30 days and will inform you accordingly.

12 Children's Privacy & Age Restriction

pcso9pm is an online gaming platform intended exclusively for adults. In accordance with Philippine law and PAGCOR regulations, players must be at least 21 years of age to register and use the Platform.

pcso9pm does not knowingly collect, process, or retain personal data from individuals under 21 years of age. During the registration process, all users are required to confirm their date of birth and agree that they meet the minimum age requirement. KYC verification is used to confirm age compliance.

If pcso9pm becomes aware that personal data has been collected from a person under 21 years of age without appropriate parental or guardian consent, we will take immediate steps to delete that data, close the associated account, and return any funds deposited in accordance with our account closure procedures.

13 Security Measures

pcso9pm implements industry-standard technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Encryption in transit: All data transmitted between your device and pcso9pm.net is encrypted using TLS 1.3 (Transport Layer Security).
• Encryption at rest: Sensitive personal data, including KYC documents and financial records, is encrypted at rest using AES-256 encryption.
• Access controls: Access to personal data is restricted on a strict need-to-know basis. Staff with access to personal data are subject to confidentiality obligations and regular security training.
• Two-factor authentication (2FA): Players are encouraged to enable 2FA on their pcso9pm accounts. All administrative access to systems holding personal data requires multi-factor authentication.
• Penetration testing: pcso9pm's infrastructure undergoes regular third-party security assessments and penetration testing to identify and address vulnerabilities before they can be exploited.
• Incident response: pcso9pm maintains a documented data breach response procedure. In the event of a breach likely to cause serious harm, we will notify affected players and the NPC within the timeframes required by the Data Privacy Act.
• Secure data disposal: When personal data reaches the end of its retention period, it is deleted or destroyed using secure methods that prevent recovery.

While pcso9pm takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. You are also responsible for maintaining the security of your account credentials — use a strong, unique password and never share your login details with anyone.

14 Third-Party Links & Integrations

The pcso9pm Platform may contain links to third-party websites or services — for example, payment gateway pages operated by GCash, PayMaya, or bank partners. When you click on such a link or are redirected to a third-party service to complete a transaction, you leave the pcso9pm Platform and are subject to that third party's own privacy policy and terms of service.

pcso9pm does not control third-party websites or services and is not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you access in connection with your use of pcso9pm. This Policy applies solely to data processed by pcso9pm on the Platform at pcso9pm.net.

15 Changes to This Policy

pcso9pm reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When we make material changes to this Policy, we will:

• Update the "Last Updated" date at the top of this page.
• Post a prominent notice on the pcso9pm Platform informing players of the update.
• Where the changes are significant or affect your rights, send a notification to your registered email address at least 14 days before the changes take effect.

Your continued use of the pcso9pm Platform after any changes to this Policy take effect constitutes your acceptance of the updated Policy. If you do not agree with any changes, you should stop using the Platform and may request account closure in accordance with our Terms and Conditions.

We encourage you to review this Privacy Policy periodically to stay informed about how pcso9pm handles your personal data. Archived versions of this Policy are available upon request from our Data Protection Officer.

16 Contact Us & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the way pcso9pm handles your personal data, please contact us using the details below. We welcome all privacy-related enquiries and are committed to resolving them promptly and transparently.

pcso9pm is operated under the pcso9pm brand, serving Filipino players at pcso9pm.net. All formal correspondence regarding data privacy matters should be directed to our DPO email address above. For the fastest resolution, please include your registered account email address and a clear description of your query or request.